Looking out for the interests of drivers, Uber India is rolling out an update in its driver app to investigate false complaints better. It will ban mischievous riders who file false complaints to get a refund on their ride
The rules try to over-regulate most aspects of cab aggregator services — from pricing to licenses — but fail to make sufficient provisions for safety. According to the draft, the transport department will set the minimum and maximum fares for cab aggregators. This rule strikes at the heart of cab aggregators’ business model.
We are facing a jobless future. Automation and AI-based tools will do a better job of providing customer service than workers in Indian call centres do. Millions of outsourcing and IT jobs are at risk in the country.