May 18, 2017

WhatsApp malfunction affects users across globe

BYPankaj Mishra

Instant messaging app WhatsApp on Wednesday encountered an outage with users across the globe reporting problems accessing the service.
Issues with the Facebook-owned app, which is used by 1 billion people worldwide, included sending and receiving messages and logging in, the Independent reported.
According to monitoring website Down Detector, hundreds of people complained about the outage from Malaysia to Spain, which appeared to have started on late Wednesday evening.
Some users took to Twitter, threatening they would migrate to rival messaging services because of the second outage in as many weeks.
“Around half of complaints (56%) this time around were related to connection issues, while 32% of those who logged problems with the site said they were having trouble receiving messages,” Down Detector noted.
Users in Germany and some other European countries also encountered the problem.
The affected users had posted the malfunction cases on social media. Many of them reported later the return to normal service, Xinhua news agency reported.
Other severely affected countries included Belgium, the Netherlands, and Britain.

FactorDaily’s journalism is produced by some of the best brains in the story-telling business. If you like our body of work – deep reportage, domain specialist write-ups, data stories, podcasts and the like – consider supporting the FactorDaily journey.

Support FactorDaily

Pankaj Mishra is a writer of FactorDaily.