Infosys Finacle, part of Infosys-owned subsidiary EdgeVerve Systems, on Tuesday announced a partnership with Singapore-based fin-tech company Active.AI to offer enterprise artificial intelligence (AI)-based platform for banks globally.
The platform, in integration with Finacle, will help financial institutions offer conversational banking services through chat and voice-based interfaces across their digital channels.
“Active.AI conversational banking offering focused on financial services will complement our suite of digital banking offerings and will help our clients make banking simpler for their customers,” said Sanat Rao, chief business officer, Infosys Finacle, in a statement.
The joint solution will use AI to better understand customer interactions across channels.
With this, the end customers will be able to interact with software bots in natural language through voice and chat interface to access account information, pay bills, make transfers and access several other banking services.
“Partnering with Finacle helps us greatly increase delivery velocity for our mutual clients. Axis Bank is one of the first banks where we have integrated our AI platform with Finacle ecosystem,” added Parikshit Paspulati, chief technology officer, Active.AI.
The solution will be available in multiple languages and will be offered through Finacle digital channels solutions such as Finacle Online Banking and Finacle Mobile Banking.