Net-net, about 480,000 jobs will be at risk due to automation, and the Indian IT industry is set to shrink by 14% by 2021.
All industries and jobs will be be redefined by digital technology — jobs will be created, nurtured and destroyed. There will be no exceptions.
There are new trends at play now. We are moving from so-called job-hopping to actual career-hopping. People are throwing caution to the wind to pursue their passions and be their own masters.
We are facing a jobless future. Automation and AI-based tools will do a better job of providing customer service than workers in Indian call centres do. Millions of outsourcing and IT jobs are at risk in the country.
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