We are facing a jobless future. Automation and AI-based tools will do a better job of providing customer service than workers in Indian call centres do. Millions of outsourcing and IT jobs are at risk in the country.
Vivek Wadhwa is a Distinguished Fellow at Carnegie Mellon University’s College of Engineering and a Director of Research at Duke University’s Pratt School of Engineering. He is a columnist for The Washington Post and author of 'The Immigrant Exodus: Why America Is Losing the Global Race to Capture Entrepreneurial Talent', named by The Economist as a Book of the Year of 2012. Wadhwa has held appointments at Stanford Law School, Harvard Law School, and Emory University and is a faculty member at Singularity University. He is based in Silicon Valley and researches exponentially advancing technologies that are soon going to change our world.